IT & tech services

Books and taxes for senior tech support businesses.

An in-home visit to fix a frozen tablet, a flat monthly plan an adult child pays on a parent's behalf, a house call across town, and a device bought and set up for a client who does not want to shop for it themselves. Your own bookkeeper sorts it, an accountant checks every transaction, and you get one number a month.

Book a call What we handle
  • From $197 a month
  • An accountant on every transaction
  • Cancel whenever
JuneExample month
$6,600
what you made

June came in at $6,600. Three clients' adult children paid this month's concierge fee directly instead of the client themselves, so I kept that income tied to the right client account either way.

  • In-home visit feesVisit fees
  • Concierge plan paymentsConcierge plan income
  • Tablet purchased for client setupDevice setup
  • Vehicle fuelVehicle costs
  • Business phone planBusiness phone
Money in$14,200
Money out$7,600
Set aside for taxes$1,500
An example month. Yours will have your numbers.

Why your books are different

Senior tech support books go wrong at the family payment and the drive time.

A generalist sees a service invoice. Your business runs on in-home visits billed by the call, a flat concierge plan some clients pay themselves and others have an adult child cover, and devices you buy and set up on a client's behalf. When the books blend those, you cannot tell which clients are actually worth the drive.

  1. 1

    An adult child paying on a parent's behalf confuses whose income it is

    When a client's son or daughter pays the monthly concierge fee from their own card, it is easy to lose track of which client account that payment actually belongs to, especially if several family members are covering different parents.

    What we doTies every payment back to the client it covers, no matter who actually paid it, so nothing gets lost between accounts.
  2. 2

    A device bought and set up for a client looks like a personal purchase

    Buying a tablet or a simple phone for a client who does not want to shop for one themselves, then billing them for it, can get logged as a personal expense if it is not tied to that client's invoice.

    What we doTies device purchases to the client invoice they belong to, so a device buy reads as a billable sale, not a personal cost.
  3. 3

    Drive time between visits eats more than it looks like

    In-home visits are often spread across a wide area, and a day of driving between three or four appointments racks up real vehicle cost and time that a flat per-visit fee may not actually cover.

    What we doKeeps vehicle costs visible against visit income, so you can see whether a flat fee still covers the real cost of getting there.
  4. 4

    A concierge plan and a one-off visit fee blend together

    Some clients pay a flat monthly plan for ongoing help and others pay per visit, and if those are not tracked apart, you cannot tell how much of your income is the steady plan money you can count on.

    What we doKeeps concierge plan income separate from one-off visit fees, so your steady monthly floor is visible.

Your categories

The categories Gus keeps for a senior tech support business.

Set up once for how you get paid and what you spend. You never pick a category. He does, and an accountant checks it.

Money in

  • Visit feesOne-off in-home visits billed per call.
  • Concierge plan incomeFlat monthly plans for ongoing help, paid by the client or a family member.
  • Device setupTablets or phones bought and set up on a client's behalf.
  • Group session feesSmall classes or workshops, if you offer them.

Money out

  • Vehicle costsFuel and repairs for driving to in-home visits.
  • Business phoneKept separate from personal use.
  • Device inventoryTablets and phones bought ahead for client setup.
  • Business insuranceGeneral liability coverage for in-home visits.
  • Scheduling softwareTools used to book and manage client visits.

What we watch for you

  • Concierge plan floor

    Monthly plan income against total income, the base that holds even in a quiet month.

  • Cost per visit

    Vehicle costs and drive time against what each visit bills, so pricing still covers getting there.

  • Device markup

    What device setups earn after the cost of the device itself, so it is not an unpaid favor.

  • The set-aside

    The set-aside builds from every client relationship, no matter who actually pays the bill each month.

Ask Gus

Things senior tech support owners ask Gus.

Text him like you would text anybody. He answers in plain English, and when a question is above his pay grade, an accountant looks and gets back to you.

A client's daughter paid this month's plan fee from her own card. Does that mess up whose account it belongs to?

No, I tie the payment back to the client it covers no matter who actually paid it, so nothing gets lost between accounts.

I bought a tablet for a client and billed her for it. Does that look like I spent my own money on a personal purchase?

I tied that purchase to her invoice, so it reads as a billable sale, not a personal expense.

Some days I drive to four different homes. Is that actually worth it once you count gas and time?

I keep vehicle costs visible against what those visits bill, so you can see for yourself whether the flat fee still covers the drive.

The tax side

The tax side of a senior tech support business.

Most of what goes wrong here is tracking who paid for what, since family members often pay on a client's behalf, and vehicle costs that never get weighed against what a visit actually bills.

What your return has to get right

Your accountant signs it, so it gets done right the first time.

  • Vehicle mileage or actual costsDriving to in-home visits is deductible, either as a per-mile rate of 72.5 cents through June 2026 and 76 cents from July, or as your actual vehicle costs.
  • Self-employment tax for solo ownersA one-person tech support business pays 15.3 percent self-employment tax on top of income tax, so the set-aside has to cover both.
  • The pass-through deductionMost solo owners can take up to 20 percent of business profit off their taxable income when visit and plan income are tracked cleanly all year.
  • Devices bought for client setupA device bought specifically to set up and bill to a client is treated as inventory for that sale, not as your own business equipment.

Deductions tech support businesses for seniors miss

Your bookkeeper knows what to look for in your statements. You never have to.

  • Vehicle mileage or costs
  • Scheduling software
  • Business phone and data plan
  • Devices held for client setup
  • General liability insurance
  • Business cards and local marketing
  • Continuing education courses
  • Home office costs
  • Cables, adapters, and small tools
  • Professional association dues
  • Printed instructions and materials for clients
  • Background check or bonding fees

General information about 2026 federal rules, not advice for your business. Your accountant looks at your actual numbers before anything gets filed.

All year, not just April

A senior tech support year, kept every month.

Clients call whenever something confuses them, any week of the year. Your team stays on the books every month, not just at tax time. Every month in between, your bookkeeper closes the books and speaks up the moment something looks off.

  1. January

    A fresh start

    Last year's return gets started, and a monthly set-aside is planned around every client relationship so April is already handled.

  2. April

    Filed, families informed

    Your return is filed and signed, with visit fees and concierge plan income already sorted apart.

  3. July

    Midyear, still on call

    Where you stand, what you will owe, and whether your concierge plan floor is holding steady.

  4. October

    Before the holidays

    Gus looks at devices or tools worth buying before December and flags any visits that may not cover the drive to get there.

What you get

Starts at$197a month

What you pay depends on what your business needs, and it does not move after that, busy season or slow. No hourly bills, no surprise invoices, no setup fee.

Book a call
  • Monthly bookkeeping

    Every transaction sorted into categories set up for tech support businesses for seniors. You never categorize a thing.

  • An accountant checks every transaction

    Real review, every month, before your books close. Not a spot check.

  • Your business tax return, filed

    Prepared, reviewed, and signed by that same accountant every year.

  • The monthly number

    What you made, what you spent, what to set aside for taxes.

  • Your own bookkeeper

    A real person assigned to your business, in the app whenever you need them. No hold music.

  • On your books all year

    Every month, not just in April. Your team speaks up whenever something is worth your attention.

  • Cancel any time

    No contract. No cancellation call. Your books are yours.

Straight answers

Questions senior tech support owners ask first.

A client's family member pays their monthly plan fee. Does that confuse which account the payment belongs to?

No. Gus ties every payment back to the client it covers, no matter who actually paid it, so nothing gets lost between accounts.

I sometimes buy a device for a client and bill them for it later. How does that get tracked?

Gus ties the device purchase to that client's invoice, so it shows up as a billable sale rather than looking like a personal expense.

Some clients pay a flat monthly plan and others pay per visit. Can Gus keep those apart?

Yes. Concierge plan income and one-off visit fees get their own lines, so you can see your steady monthly floor clearly.

Is it worth tracking my mileage between client homes?

It helps. Gus keeps vehicle costs visible against what each visit bills, and the mileage rate is 72.5 cents a mile through June 2026 and 76 cents after.

My books are behind because visit fees and plan payments were never separated. Can Gus fix that?

Yes. Send what you have. Gus sorts visit fees from concierge plan income, the accountant checks it, and most owners know where they stand within a week.

Is a real accountant checking my books?

Yes. You get your own bookkeeper, Gus does the first pass on every transaction, and an accountant checks every one before your month closes. That same accountant prepares, signs, and files your business return. Goatkeeper is not a CPA firm, and we never pretend a person looked when they did not.

What does it cost, and can I cancel?

It starts at $197 a month, depending on what your business needs. No setup fee, no hourly bills, no contract. Cancel any time from the app, and your books go with you.

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Pick a time. That's the whole signup.

Fifteen minutes with a real person on our team. They look at where your books are, tell you straight what it takes to get caught up, and get you set up on the spot if it fits.

  • $197 a month to start
  • An accountant on every transaction
  • Cancel whenever