Billing and payments

Paying for the first time

1. After you agree to the documents, tap Pay and start.
2. Pay by card or bank through Commas. We never see your card or bank details.
3. On iPhone, checkout opens in a sheet. Tap Done when you’ve paid, and your books open.

Seeing your billing

1. Open the menu at the top right and tap Billing.
2. You see your plan, your price, the date of your next charge, and your recent payments.

If a payment fails

1. We email you, and Billing shows Payment failed.
2. Commas tries the card again over the next few days. Or tap Update my card to pay with a new one now. You’re never charged twice.
3. Work pauses until it’s sorted, and your books open again as soon as it goes through.

Changing your card

To swap the card on a subscription that’s working fine, message your team from Billing. Your bookkeeper sends a link for the new card, timed so nothing is charged twice.